UK Gaming Computers

I initially had high hopes for this PC — the build quality at first looked great and the system performed well. Unfortunately, everything fell apart once I needed support. After the water-cooling system leaked coolant onto the graphics card and ruined it — a failure that shouldn’t happen in the first place — I sent the PC back for repair. That’s when the real frustration started. Communication was awful, updates were rare or unclear, and they ended up holding my computer for nearly THREE MONTHS to replace a graphics card and the water coolant block. What made the situation even worse was the complete lack of empathy from customer service. Despite the issue clearly stemming from the build itself, I was told the damage wasn’t covered because the PC was 1 & 1/2 years old and outside the 1-year parts warranty. No flexibility, no ownership of the problem, and no concern for how long they had my system. Overall, the initial build impressed me — but the customer service was genuinely terrible. The build fell apart after 1 & 1/2 years. Great company IF nothing goes wrong with your system. If I had known my experience would have been this bad with the company after the initial build. I would've gone somewhere else.

The guys at UKGC really know there stuff and are very polite and helpful. You get to meet the owners if you visit the premises and not just 'a member of staff'. We are over the moon with our new gaming PC and we will be recommending UKGC to our friends and family.

I recently purchased the Cerberus Extreme PC from UK Gaming Computers and received it last Tuesday. The PC itself is fantastic, it looks great, runs smoothly, and performs brilliantly in everything I’ve thrown at it so far. The build quality is solid, and it handles demanding software like Autodesk Fusion with ease (though I do notice a slight buzzing noise from the case when moving my mouse, but it’s likely nothing serious). However, my experience with customer service and communication was disappointing. The turnaround time took the full 10 working days, which is fair, but I was told I’d receive regular updates throughout the process, in reality, I only got two emails: one confirming that parts were allocated and another saying the system had shipped. When I called at the start of week two to see if I could upgrade to priority build so I’d have it ready for the weekend, I was advised it wasn’t necessary but it ended up being delayed and shipped the following Monday. Another point that really should be made clearer is that if you pay via PayPal or finance, you cannot collect your PC in person. I live only about 10 minutes from the store, so it felt unnecessary to have it shipped instead of just picking it up myself. Finally, a major disappointment was the RTX Borderlands 4 bundle. A week after receiving my PC, I still haven’t received my game code. When I asked, I was told it could take up to two weeks to arrive by email, which is frustrating. I specifically chose that bundle for Borderlands 4, and I’ve since ended up buying my own copy as I’ve lost faith that I’ll ever receive the one that was promised. Overall, the PC itself is fantastic, but the lack of communication, delays, unclear policies, and missing game reward really let the experience down. If UK Gaming Computers improved their customer communication and followed through on promotions, they’d easily be a 5-star company.

I had a gaming laptop for a long time and always thought PC gaming was always a constant battle of adjusting settings and putting up with loud fans. The Enforcer PC has been a game changer, I’ve got it hooked up to the living room tv to pretty much replace that console experience and it has exceeded my expectations. UKGC had also put the sound proofing liners within the case and even on games such as Cyberpunk 2077 with path tracing, the sound is very minimal if not just a calm hum. Games like Ready or Not run maxed out, 4k, solid 80 - 100fps. Given that UkGC have tested this exact pc in 4K on Battlefield 6 excites me as it is my most anticipated game of the year. At first I was pretty hesitant with the 50 series graphics cards after the extensive research and seeing a lot of negativity surrounding them, but coming from a gaming laptop, it is fantastic and the frame generation is a nice touch to allow a bit more flexibility in the settings when needed. Cannot fault UKGC, it was great to discuss on the phone my requirements and being reassured that the configuration I had chosen would be exactly what I was after within my budget and the type of games I aim to play.