Wickes

Brought two doors from Wickes Staines shop and also paid for delivery. However, only one door was delivered.I went back to the shop to ask about the missing door, but the staff said they did not know anything and that another branch might deliver it. Nobody could explain properly why it had not arrived.I explained that they had promised delivery and because of that I had already booked labour for the fitting work. Instead of helping, the shift manager became very rude, started shouting, and said, “Who told you to book labour before the delivery came?”This was clearly the shop’s mistake, yet there was no apology, no responsibility taken, and very poor customer service throughout.Very disappointed with the way customers are treated here.

Great service from start to finish with designing the bathroom from our rough sketch by moving units and shower around to achieve a beautifully laid out bathroom and we are very happy. Thank you to Wickes and more especially to their young lady designer Wiktoria for her superb help with designing and choosing the bathroom.

Let me start with the positive - the Wickes bathroom designer was amazing. Genuinely professional and excellent. Now, let’s get to what Wickes actually deliver. We ordered 2 bathrooms at a cost of tens of thousands of pounds. We are now into week three of the 1st bathroom fit. So far, I’ve had to wait in the house for in excess of 6 seperate deliveries. Our expectations were set that we’d have one big delivery for each bathroom. Wrong! Then we didn’t receive the correct items or the items weren’t delivered on time. What really matters is that the ‘installation service customer experience centre’ send texts and emails that are clearly automated and then don’t reply to either mail or text responses. And, this weekend we’ve been left for three days without hot water. So far, a lot of hot air from Wickes but failing to deliver on their promises. Let’s see how the second bathroom installation goes. Maybe the review will go down or up…