Druckerei WIRmachenDRUCK

Great quality of printing and fast delivery. I really enjoy to do business with this company, hope to deal with you again!

Imagine you‘re writing a book about your life. You put all your energy, all your feelings and passion into it, you know it’s finally ready for friends and family to read. You research the best company to print your book. You find one, you’re happy with the price, delivery time and quality. Once you’re order you’re not happy with the outcome, neither with the customer service. You’ll give it another chance, as you trust their quality. Second try, everything goes smooth, another test run to make sure things run smooth and are printed well, ready and excited to show friends and family. Be able to let people be part of an unusual life, a tough life. Paying extra for the final print, to get it in time before leaving the country for work. Not only was the „deadline“ not being looked after, so weren't the quality and print. After multiple times reaching out where the order was, since the company wasn’t able to provide any information without me checking up on them. I finally received the message my package would make it a day later than expected, the day I had to leave. My mum messaged the courier woman to change her tour in order to deliver sooner, to give me extra time to sort out the shippings and share some personal love with the friends wanting to read my book. I open the package, happy it has arrived, only to find out it hasn’t been printed in color. All black and white. I doesn’t look bad, but I had black and white cover as one of my options, but I decided against. Now a company, due to their lack of preciseness and working correctly on an order, has been deciding for me. Black and white cover it is. Making it more sad than it is. Lost in life, black and white. Sounds sad. Lost in life - in color? gives some hope. Wir-machen-druck. You disappointed 3/3 times, your quality was good, as I would have said before this delivery. I ordered 75 books, I received 70!!! Not only are there less books, but also 20 of them haven’t been cut straight. Why did I put hours of effort on getting formatting right, if more than 25% of my books aren’t cut properly? After only being disappointed by delivering time and customer service, now you also managed to disappoint in quality and more over personal excitement! Promising deadlines and not sticking to them, is the worst thing to offer. Please don’t do that. Offering good quality and not being able to provide that? please don’t do that! Work on: customer service, quality with everything, eye to detail in fulfilling customer orders, sticking to promised timings, deliver the amount prints ordered!!! keep on doing great: immediately offer a refund if someone complains, as if the customer service has no other solution than offering a refund without even hesitating a second. It shows customer service knows that you guys constantly miss deadlines or make mistakes and know that the boss grants refunds at any point :-) I have been offered the books to be reprinted, or if I want a refund I have to send them all back. I told them multiple times that I am leaving abroad, and won't be home for months. Now I can't send them back, and won't receive any money, for a mistake that I haven't done? I don't think this is anything close to fair. If you got a deadline, do not order from here.

I ordered copies of a book that I made for a project, and it was perfect! The binding was neat and the colors were accurate. Very happy with my product:)