Y1 Hockey

After only three uses on a water-based hockey pitch, my son’s new Y1 stick has already started to flake and expose the carbon substrate. Y1, who can only be contacted through chat or email, have been indifferent at best. Having recently bought sticks from other brands such as Osaka — all 70–100% carbon — we’ve never experienced issues like this. Several performance coaches have looked at the stick and all agree it should not be deteriorating in this way. Y1’s customer service has been frustrating and unhelpful, dragging the process out by repeatedly requesting order numbers, photos, and then more photos across separate emails — seemingly to dissuade customers from pursuing a resolution. Y1 appear more interested in taking money than standing behind their product. If the guarantee only lasts as long as it takes to take the stick out of the bag, we’ll be shopping elsewhere. If any friends ask for my opinion, I’ll tell them to avoid Y1. Poor product, even worse customer service.

Update: After my previous feedback, George reached out to me. His courteous and helpful nature ensured he gathered all necessary feedback and resolved my issue entirely. It's not uncommon for orders to experience hiccups, but the true measure of a company is in its problem-solving. George at Y1 addressed the situation exceptionally, leading me to happily adjust my rating. This is a prime example from which many businesses could benefit.Delivery times fell short of expectations, with an order taking over three weeks to arrive. Despite the club's choice to use this supplier, the delayed delivery and a missing item—not even listed on the packing slip—were disappointing. Reaching out to customer service proved difficult, with no phone contact available and only a cumbersome online form with mostly irrelevant queries. The company's registered address claims to be in Cheshire, with returns directed to Bristol, a LinkedIn listing in London, and one part of the incomplete order sent from Latvia via airmail. Though the received items were of high quality, they seem overpriced for what they are. Based on experiences and shared feedback from others, I wouldn't recommend this company to any club or organization, as unresolved process issues could deter any potential customer loyalty.

Recently bought prototype NMF stick and glove (this is my 4th and all have been fantastic!), mystery bundle as well as fleece and a quarter zip. All great quality, service A plus and delivery spot on as well. A company that delivers not just to the professional but to grassroots players. Very approachable and amazing customer service.

Recently bought 4 padel bats. Great quality and brilliant service as always.